Last updated: 11th September 2026

This End User Licence Agreement is a binding contract between you and Tradecert Limited, 111-113 High Street, Evesham, Worcestershire, WR11 4XP, company number 15542281.

It governs your use of the Tradecert software. Our Terms and Conditions govern your subscription and the wider commercial relationship, and include our Data Processing Agreement at Schedule A. Our Privacy Policy explains how we handle personal data.

Business use only. The software is supplied for use in a trade, business, craft or profession. By using it you confirm you are acting for purposes relating to your trade, business, craft or profession and not as a consumer.

1. How you accept this agreement

You accept this Agreement by ticking the acceptance box when you create an account, and by pressing accept when we present an updated version in the application. We record each acceptance with the version, the time, and the platform you accepted on.

This Agreement, our Terms and Conditions and our Privacy Policy share a single version, identified by the last-updated date at the top of each document, and are presented for acceptance together. Accepting them does not give consent to anything optional — marketing, advertising, device location and storing a signature are asked for separately and recorded separately.

If you do not accept, you cannot use the software.

2. The software

Tradecert is software for creating, editing, managing and issuing certificates, reports and inspection records. It is provided as an application for iOS, iPadOS, macOS and Android, and as a web application at my.tradecert.app.

It supports a range of trades and document types, which may include electrical installation work, emergency lighting, fire detection and alarm systems, portable appliance and in-service equipment testing, solar and energy generation, electric vehicle charging equipment, gas and heating work, and other trades and document types we make available from time to time.

References to a certificate include any report, record or other document produced through the software, whatever the trade.

3. Your licence

Subject to this Agreement and to your subscription, we grant you a revocable, non-exclusive, non-transferable licence to install and use the software on devices you own or control, and to access the web application.

Each Tradecert licence or seat is for one named individual. You must not share Tradecert login details or permit another person to use your Tradecert account. Access to or installation of the application through Apple Family Sharing, volume purchasing, Legacy Contacts or similar platform functionality does not grant a Tradecert subscription, account or additional seat.

Where you hold an organisation subscription, you may grant access to additional users up to the number of seats purchased. Each user must comply with this Agreement, and you are responsible for their use.

You must not: reverse engineer, decompile or attempt to derive the source code, except where the law allows; copy, modify or create derivative works; remove intellectual property notices; circumvent security features or seat limits; use the software to build a competing product; or use it unlawfully.

We reserve all rights not expressly granted.

4. Requirements and availability

The software requires a compatible device and, for some functions, an internet connection. Many functions work offline and synchronise when you reconnect. Minimum operating system and browser requirements change as the software develops; the current requirements for each platform are shown in the relevant app store listing or on the sign-in page.

It is your responsibility to check that your device meets those requirements. We may change them, and we may change, update or discontinue features. We do not guarantee that any particular feature will remain available. Where we intend to discontinue a material feature, we will give at least 30 days' notice where it is reasonably practicable.

We may suspend access temporarily for maintenance, updates or security, and will give advance notice where practicable. We are not liable for interruption caused by matters outside our reasonable control, including internet and third-party infrastructure failures, cyber attacks and regulatory requirements.

5. Competence and responsibility for your work

The software is a tool to help qualified people prepare and manage documentation. It is not a substitute for inspection, testing, measurement, professional judgement, or compliance with the law.

You must hold and maintain every qualification, registration, scheme membership and authorisation required by law or by any applicable scheme for the work you certify. Where the law requires registration before work may lawfully be carried out or certified, you must be registered. We do not verify your competence, and the availability of a document type in the software is not a representation that you are entitled to complete it.

Anything you produce must comply with the applicable regulations and standards. These may include, but are not limited to, BS 7671 and the IET Wiring Regulations, BS 5266 for emergency lighting, BS 5839 for fire detection and alarm systems, the IET Code of Practice for In-service Inspection and Testing of Electrical Equipment, MCS and related standards, the standards applicable to electric vehicle charging equipment, the Gas Safety (Installation and Use) Regulations and associated standards, and any other legislation, standard, code of practice or scheme requirement applicable to the work being certified.

Before you issue or rely on any document, you must satisfy yourself that the information is accurate and complete, that all measurements and test results are correct and properly obtained, that all calculations, classifications and automatically populated values are appropriate, that the document meets every applicable requirement, that all signatures, names, roles and professional identifiers are properly and lawfully applied, and that the document is fit for its purpose.

Where the work is subject to a statutory safety regime, you must independently verify every safety-critical value before issuing the document, whether it was typed in, calculated by the software or populated automatically.

You accept that errors may arise — from software defects, calculation or logic errors, incorrect validation or auto-population, AI-assisted content, out-of-date forms or standards, synchronisation or storage errors, third-party services, incorrect input, configuration, or any combination. To the fullest extent permitted by law we do not warrant that any output will be accurate, complete, error-free, compliant or fit for any purpose, and you must not rely on the software as the only means of deciding whether something is correct or compliant.

6. AI-assisted features

The software uses AI to read photographs and documents, extract information, populate fields and suggest wording. Certificate content, including photographs and notes, is sent to third-party AI providers to deliver these features. Those providers are named on our sub-processor list, and how we handle that data is described in our Privacy Policy and in Schedule A to our Terms and Conditions.

AI output is provided as-is. It organises information and suggests wording. It is not professional, technical, regulatory or safety advice, and it is not a substitute for inspection, testing, measurement or your own judgement. Every assessment, classification and coding decision remains yours, and you must verify all output before use.

We use certificate content, photographs, test results and notes to measure and improve the accuracy of these features and the models behind them, as set out in section 7 and in Schedule A to our Terms and Conditions. No AI provider is permitted to use it to train or improve their own general-purpose models.

7. Your content

You keep all ownership of and rights in the content you create, upload or store ("your content"). We do not claim ownership.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy for backup and redundancy, process, transmit, adapt so far as technically necessary, and display your content, in order to:

• (a) provide the Services to you and to any company workspace you belong to; and

• (b) operate, secure, test, maintain, improve and develop the Services — including diagnosing faults, reproducing reported problems, building test data, and measuring, improving, training, fine-tuning and evaluating the accuracy of our AI-assisted features and the models used in them.

This includes processing it through our AI providers acting for us. The licence in (b) is limited to what is necessary for those purposes, and does not permit us to sell your content, to license or disclose it to any third party for that third party's own purposes, or to make it public. Where a purpose in (b) can reasonably be achieved with de-identified or aggregated data, we use that instead. We do not use photographs containing identifiable individuals to train or fine-tune models.

That licence ends when your content is deleted, except for copies in routine backups until they are overwritten, and for de-identified or aggregated derivatives that no longer identify you, your clients or any individual.

We do not sell your content. We do not license or disclose it, or anything derived from it, to any third party for that third party's own purposes, in identifiable or anonymised form. We do not use your content or your clients' personal data for advertising. Our use of it to improve the Services is internal, is limited to (b) above, and never makes it available to anyone else.

You confirm that you own your content or have all necessary rights to it, that it does not infringe anyone's rights, that it is lawful and does not contain malicious code, and that where it contains personal data about your clients or others you have complied with data protection law in collecting it.

We may remove content we reasonably consider unlawful or in breach of this Agreement. We have no obligation to monitor it.

In-app feedback you send us is routed to our internal team messaging system along with your name, email address and the context of your message.

8. Signatures in company workspaces

You can upload or create a digital representation of a handwritten signature (a "stored signature") for use in a company workspace. Stored signatures carry professional and legal significance when applied to certificates.

How it works. Every user account in a workspace, other than accounts assigned an office or administrative support role without certificate permissions, can select and apply any stored signature in that workspace, including one belonging to another user of any role. Only Administrator and Qualified Supervisor accounts can complete, lock or finalise a certificate; a certificate prepared or signed by anyone else does not become a completed certificate until an Administrator or QS account completes it.

Applying a signature and completing a certificate are therefore separate acts, and completion always passes through an Administrator or QS account. You acknowledge that this is the control the workflow depends on, and that the organisation running the workspace is responsible for ensuring those roles are held only by people competent and authorised to complete the documents in question.

Consent. By storing a signature in a workspace, you acknowledge that it will be available to other users of that workspace as described above, and you consent to them applying it to certificates and reports produced on behalf of that organisation. You may withdraw at any time by deleting your signature, asking your administrator to remove it, leaving the workspace, or contacting support@tradecert.app. Withdrawal applies going forward and does not change documents already produced. If you do not want your signature available to others, do not store one; the software works without it.

The organisation running the workspace must ensure that everyone who stores a signature has been told how this works and has consented freely, and must not require anyone to store a signature as a condition of using the software.

The ability to apply a signature does not give anyone legal, professional or internal authority to sign for another person. The organisation is responsible for deciding who is authorised, for obtaining any authority needed, for supervising its users, for assigning roles, for removing access promptly when someone leaves or their authority changes, and for ensuring every signature and declaration applied is accurate and properly authorised.

We do not verify identity, authenticate signatures or check authority when a signature is applied. We may record technical and account activity relating to certificates, but we do not warrant that any record of a signing event will be complete, retained indefinitely or available for evidential purposes.

To the fullest extent permitted by law and subject to section 11, we are not liable for the unauthorised or improper use of a stored signature within your organisation, for a certificate completed by someone not competent or authorised to complete it, or for your failure to manage access or signing authority.

9. Data and backups

Our handling of personal data is set out in our Privacy Policy and in Schedule A to our Terms and Conditions, which applies where we hold data on your behalf. In the event of conflict, Schedule A prevails on data protection matters.

We access your content only as permitted by section 7 and as otherwise necessary to operate, support, secure, maintain and troubleshoot the software. We do not alter the content of your certificates except where you instruct us to, where it is technically necessary to display or format them, or where section 7 allows us to remove unlawful content.

We take reasonable measures to protect against data loss, but we cannot guarantee that loss, corruption or unavailability will not occur. The software provides an export function; you should use it to keep your own copies of anything important, and you should do so before your subscription ends.

10. Intellectual property

We own all rights in the software, including its code, models and algorithms, its interface and design, its structure, workflows and databases, and our trademarks and branding. Nothing in this Agreement transfers ownership.

You must not reproduce, imitate or adapt the software or its distinctive look, layout or workflows for any competing product, or use our content or output to train, fine-tune or evaluate a system designed to replicate it.

Where a third party claims the software infringes their rights, we will handle the claim to the extent it arises from our own software, trademarks or content. You are responsible for content you upload, and you agree to indemnify us against claims arising from your misuse of the software, subject to the limits in section 11.

We may enforce our rights through cease and desist demands, damages claims, injunctive relief and other remedies available under copyright, trademark and database law.

11. Liability

11.1 Except for the liabilities in 11.4, all our liability arising out of or in connection with this Agreement or the software — in contract, tort including negligence, misrepresentation, breach of statutory duty or otherwise, and whether from an act, omission, software defect, calculation error, security failure, service interruption, AI output or any other cause — is subject to this section.

11.2 The basis of this allocation. The parties acknowledge that the limits below reflect: the subscription price, which is set on the basis of this allocation of risk; the fact that you control the professional work the software documents, take the measurements, exercise the judgement and issue the certificate; your obligation to maintain professional insurance appropriate to your business, which is the appropriate place for the risk of professional loss to sit; and the availability of a higher cap under 11.3.

11.3 The cap. Our total aggregate liability for all claims will not exceed the greater of the total amount you paid us in the twelve months before the event giving rise to the claim, or £1,000.

A higher cap is available. If you would like us to accept one, contact support@tradecert.app before or at any time during your subscription. We will consider any request in good faith and will offer a higher cap on commercially reasonable terms, which may include an adjusted fee reflecting the increased risk. The cap above applies only where no higher cap has been agreed in writing.

Subject to 11.4, we are not liable for loss of profit, revenue, business, anticipated savings, contracts, opportunity, goodwill or reputation; costs of recreating, retesting or re-entering data; costs of substitute products or services; regulatory fines imposed on you; claims made against you by your clients or third parties; or indirect, consequential, special or incidental loss. These exclusions apply whether or not we knew the loss was possible.

Liability for loss, deletion, corruption or unavailability of your data, certificates or records is not excluded but is subject to the cap in 11.3.

11.4 What cannot be limited. Nothing in this Agreement excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for liability under data protection law that cannot lawfully be limited, or for anything else that cannot lawfully be excluded or limited. All limits apply only so far as the law allows.

11.5 Insurance. You are responsible for maintaining professional indemnity and other insurance appropriate to your trade, your contracts and any scheme you belong to. Our insurance does not extend to you or your work.

12. Warranty and reporting defects

We take reasonable technical and organisational measures to protect the software against malicious interference. We do not warrant that it will be uninterrupted, error-free or free from defects, and no warranty applies where the software has been modified without authority, used with incompatible hardware or software, or affected by matters outside our control.

If you find a defect, tell us at support@tradecert.app without undue delay so that we can investigate and limit the effect on you and other users. Prompt reporting is a request, not a deadline: it does not create any time limit on a legal claim, does not extinguish a claim if you report late, and does not alter any limitation period. If we confirm a defect, we may fix it or provide a replacement.

Legal proceedings are subject to the ordinary limitation periods under the law of England and Wales. This Agreement creates no shorter contractual time bar.

13. Payment

The software is free to download. Subscriptions are purchased through our website and processed by Stripe, which supports card payment and Direct Debit. Purchases are not made through any app store. Payment, renewal, cancellation and refund terms are set out in our Terms and Conditions.

14. Changes to this agreement

We may change this Agreement. Where a change is material and adverse to you, we will give at least 30 days' notice, then present the updated documents in the application for acceptance. If you do not accept, you may cancel before the change takes effect and we will refund any fees paid in advance for the period after cancellation, subject to the annual subscription terms in our Terms and Conditions.

Minor changes, such as corrections and clarifications, take effect when published. Any separately negotiated amendment must be in writing and signed by an authorised representative.

15. Termination

This licence lasts until terminated. Your rights end if you materially breach this Agreement, subject to any notice or opportunity to remedy that is required or reasonable. We may suspend or terminate access immediately where necessary to address unlawful use, fraud, a material security risk, misuse or a legal requirement.

On termination you must stop using the software. When your paid term ends your account changes to read-only: you can still sign in and view your certificates, but you cannot create or edit records, and downloading and export are switched off. Export what you need before then. We continue to hold your records as described in our Privacy Policy, and if you need a copy afterwards you may request one from support@tradecert.app; we will provide it, normally within 30 days, for as long as we still hold it and at no charge for a reasonable request.

16. Age

You must be 18 or over to create an account, buy a subscription, use the software or be added to a company workspace. The account holder is responsible for ensuring nobody under 18 uses their workspace.

17. General

Order of precedence. This Agreement, our Terms and Conditions including their Schedules, and any signed order form together form our agreement with you. Where they conflict, the order is: any signed order form; then Schedule A, on data protection matters; then the Terms and Conditions; then this Agreement. Our Privacy Policy is a notice rather than a contract; where it conflicts with Schedule A, Schedule A prevails.

App stores. Apple and Google are not parties to this Agreement and have no obligation to provide maintenance or support. We, not they, are responsible for the software and for any claim relating to it. To the extent their platform terms require it, Apple, Google and their subsidiaries are third-party beneficiaries of the provisions that concern them and may enforce those provisions against you. Otherwise, no person who is not a party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce this Agreement. Where you obtained the software from the Apple App Store, the Apple-specific terms below also apply and prevail over anything inconsistent with them.

Apple-specific terms. These apply where you obtained the software from the Apple App Store.

• This Agreement is between you and Tradecert only. Apple is not a party to it and is not responsible for the software or its content.

• The licence granted in section 3 is a non-transferable licence to use the software on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the software may be accessed by other accounts associated with you through Family Sharing, volume purchasing or Legacy Contacts where Apple's rules allow it. Such access does not grant a Tradecert subscription, account or additional seat.

• Apple has no obligation to provide any maintenance or support for the software.

• The software is supplied free of charge. If the software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, which is nil. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.

• We, not Apple, are responsible for addressing any claim by you or a third party relating to the software or your possession or use of it, including product liability claims, any claim that the software fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.

• We, not Apple, are responsible for the investigation, defence, settlement and discharge of any claim that the software infringes a third party's intellectual property rights.

• You confirm that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.

• You must comply with any applicable third-party terms of agreement when using the software.

• Apple and its subsidiaries are third-party beneficiaries of this Agreement and, on your acceptance, will have the right to enforce it against you.

• Questions, complaints and support requests about the software should be directed to us using the contact details at the end of this Agreement.

Compliance. You confirm that you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government list of prohibited or restricted parties.

Assignment. You may not assign your rights or obligations without our written consent. We may assign as part of a reorganisation, financing or sale of our business.

Other. A failure to enforce a right is not a waiver of it. If any provision is unenforceable, it is severed to the minimum extent necessary and the rest continues. Nothing creates a partnership, joint venture, employment or agency. References to writing include email and notices delivered in the application.

Governing law. This Agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Surviving sections. Sections 5, 7, 8, 9, 10, 11, 15 and 17 survive termination to the extent necessary to give them effect.

Contact

Tradecert Limited, 111-113 High Street, Evesham, Worcestershire, WR11 4XP

Company number 15542281 · VAT number 503816901

Telephone 020 4635 9399 · support@tradecert.app

END USER LICENCE AGREEMENT